New e911 Regulations - Compliance Mandated by January 1, 2020
Is Your Business Subject to the New State of Michigan E911 Regulations? Compliance Mandated by 1-1-2020
The short answer is “yes”, if your building is over 7,000 square feet, however other factors apply. Please review the following information and contact us if you need assistance complying with this new regulation. We specialize in working with your equipment and the carrier providing your voice service. If you are considering an upgrade to your telephone system, now may be the right time to make that investment.
One Building, Single Floor
The specific location information for a one-story building with: 1) its own street address, and 2) which is more than 7,000 square feet in area must provide, at a minimum:
• The building’s street address
• Device’s location within the facility/premises
One Building, Multiple Floors
Requirements are the same as above for single floor buildings, however the building’s floors must be included.
Why Is Location Information so Important?
There are many reasons a person calling 911 might not be able to communicate his or her specific location to the 911 dispatcher. Here are a few examples:
Someone is choking, having a heart attack, or some other physical injury which prevents them from speaking.
The caller is unable to talk or are fearful of speaking, for instance during a bank robbery at a branch location of a banking network.
A person is disabled in some way that makes telephone communication difficult or impossible, such as being deaf or mute.
The caller is a child or visitor, and doesn’t know their address/location.
The caller cannot speak English.
These are all real – and common – situations. By automatically providing specific location information through the 911 system, the 911 dispatcher is able to immediately relay fire, police, or EMS responders to the caller’s location, even when that person is unable to communicate that information.
Specific location information: E911 requires specific details regarding the location data that is sent to the PSAP. The legislation defines “specific location” as “a room or unit number, or room name, or equivalent unique designation of a portion of a structure or building to which a 9-1-1 emergency response team may be dispatched to expedite locating the caller quickly.”
Dialing instructions: An organization must post emergency dialing instructions within five feet of any communications device if the MLTS does not allow the direct dialing of 911.
Non-compliance penalties: If an organization does not follow E911 protocol, it may be hit with a penalty ranging from $500 to $5,000 for each offense.
Click on this link for the E911 guidelines from the Michigan State 911 Administrator
Telecom Professionals is ready to assist you if you need help complying to this new regulation. Give us a call at 855-567-5000.
Did You Know?
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